Recieve payment by cash, credit card, and automatic debit. Informs Pit Manager of any disputes on games, Implements and evaluates new programs designed to improve Table Games Operations, Participates and supports company marketing events and promotions, Supervises the Table Games team including efficient staffing, team member development and training, performance management and policy enforcement, Three years table games experience with previous casino table games supervisory/management experience, Thorough knowledge of Title 31 reporting requirements, Strong problem solving and listening skills, Ability to work well with people, in a team environment, and to communicate effectively both written & oral, Obtain/maintain alcohol awareness certification, Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License, Supervises assigned floors and ensures all rooms are cleaned to Company standards, Creates a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training and adherence to company policies, legal requirements, and collective bargaining agreements, Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to Company and Housekeeping policies and procedures, Inspects a required number of rooms on a daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and standards set by the Company, Maintains records, including repairs needed, lost and found items, and quality of work completed by employees, Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards, Inspects guest rooms completely and thoroughly for cleanliness, Inspects hallways and guest elevators for debris and cleanliness, Monitors the time clock when clocking employees in and out, Calls-in/Enters status of all rooms, work orders and carpets to be shampooed, Utilizes proper procedures for entering/cleaning a guest room, Resolves guest complaints in a timely manner, Completes daily worksheets accurately and in a timely manner, Issues and retrieves all master keys, beepers, and two-way radios at the beginning and end of each shift, Ensures GRA task sheet is signed verifying water flushing policy and procedures, Engages, entertains and inspires all who visit The Mirage by making a focused commitment to L.O.V.E, At least 3 years of previous experience in a Housekeeping Department or equivalent with at least 1 year as a supervisor, At least 1 year of excellent guest service experience, Working knowledge of cleaning equipment, supplies and chemicals used, Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered, To monitor maintenance of the physical Fairmont Gold product, Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs, Handle guest concerns and react quickly, logging and notifying proper areas, Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty, Manages all production assembly resources in a lean manufacturing environment, Provides training of new hire assembly personnel, Interfaces with Master Scheduler and Materials Department to ensure production dates are achieved, Responsible for distribution of current sales order and bill of material to production leads, Schedules required labor for engineering special projects, Works with QA Manager to assure products are the highest quality, Coordinates design issues and subsequent resolutions with the Engineering Department, Closely works with the Manufacturing Engineers, Minimum of three to five years of supervisory experience in a fast paced manufacturing environment using lean manufacturing techniques, Strong working knowledge of MRP, MAPICS preferred, Experience with quality environments such as ISO or Six Sigma, Monitor guest service Agent to ensure maximum guest satisfaction through personal recognition to all Swiss Circle members, VIPs and repeat guests, and prompt cordial attention from arrival through departure, Monitor guest service Agent to ensure Swiss Circle members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service, Inspects all VIP rooms prior to arrival and greet VIP guests personally, Liaise with other departments and necessary outside contracts to ensure excellent service delivery, Oversee maintenance of efficient repeat guest history system, Responsible for assisting the Banquet Service manager / Assistant Manager with the daily operations of all scheduled banquet events, Inspect all rooms prior to the function to ensure they are set according to the BEO and special guests’ requests, Responsible for maintaining inventory of all banquet supplies, Able to work under pressure and in a challenging and changing environment, Able to lead a team and possess a positive attitude, Able to grasp, lift, carry or transport up to 70 pounds, Comprehensive knowledge of the English language in order to read BEO’s, set-up sheets and effectively communicate with guests and employees, Ability to work varying shifts such as, early mornings, evenings, and weekends, Ability to work unplanned/unexpected overtime, Communicate effectively both verbally and in writing to provide clear direction to staff, observe performance and encourage improvement, Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts, Must communicate with co-workers and guests in a positive manner, Observes all games, players and dealers to ensure accuracy of game and to ensure game protection, Verify all bankrolls from previous shifts to ensure accuracy, Monitor games and maintain appropriate game pace, Accurately track player actions by noting buy-ins, length of play, win/loss and average bet, Verifies the accuracy of all documents signed and ensures that all procedures are accurately followed, Notifies management immediately of any unusual activity of play, Standing for long periods of time may be required, Assists in training and evaluating subordinate employees in a fair and equitable manner, Supervise the delivery and measurement of guest service that is consistent with the company’s core service standards and brand attributes, Supervise assigned floors and ensures that all rooms, hallways, lockers, and lobbies are cleaned to Company standards, Maintain records, including repairs needed, lost and found items, and quality of work completed by employees; reports needed repairs and prepare service call requests for maintenance, Completes room status reports in the morning and afternoon and forwards them to the Housekeeping office, Inspects rooms in written form daily to ensure that service levels are in accordance with quality standards, Counsels and disciplines employees that violate department and policies, practices or procedures through progressive counseling guidelines, Create a good work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements, Manages the delivery and measurement of guest service consistent with the company's core service standards and brand attributes, Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Conducts daily briefings and instruct employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards, At least 6 years of experience in Housekeeping or Hotel Operations, Basic computer skills, with knowledge of Microsoft Office programs, Must be able to obtain and maintain valid gaming license, Must maintain a professional, neat and well-groomed appearance, Must be able to work varied shifts, including weekends and holidays, Enforces performance standards, policies and procedures relating to table games including but not limited to; Blackjack, Craps, Roulette, Mini Baccarat or any other game approved for play by the Choctaw Gaming Commission, ensuring compliance with the Gaming regulations, Responsible for checking bank roll from previous shift to ensure accuracy; assists count team in physical count of bankroll at shift change, Observes game, players and dealers, to ensure accuracy of game and ensures games played, and ensures game protection, Direct and supervise dealers in assigned area, Ensures that all games move at an appropriate pace, Promotes positive guests relations providing a delightful gaming experience by, answering questions, resolving disputes, calling beverage servers, comping etc, Assists in training and evaluating of subordinate associates in a fair and equitable manner, Responsible for accurately tracking players, noting buy-ins, length of play, win/loss and average bet, Knowledge of local jurisdiction gaming laws (federal, state, etc.) Controlling store operations such as payroll projections, strategy sheets, and charge sends to or from a store. Closely monitors customer flow to ensure the capacity is adequate to meet guest volume, Issues, approves, and monitors the issuance of complimentaries to protect company interests, Ensures that all guests are treated with courtesy and respect. Negotiate deferments with the consumer and the clients. Setup inbound payments and offer resolutions to the consumer inbound and out bound calls from dialer. Always maintain a level of professionalism while delivering excellent service to the guest. Replaces damaged equipment as needed, Immediately notifies Shift or Pit Manager of unnatural or irregular play and of any suspected tampering or cheating, High school diploma required; College degree preferred, Dealer experience at a Dealer II, III or IV level (as defined at MGM Grand Detroit) with at least one (1) year of dealing Craps, Ability to multi-task several activities and duties simultaneously, Implements card room departmental policies and procedures as directed by the Director of Poker Operations, Provides input into and executes strategic plan consistent with the strategic vision of the division, Provides input and direction into the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short term and long-term profitability, Provides input into and executes the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the company’s core service standards and brand attributes, Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment, Directs Human Resources responsibilities for assigned department to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, and legal requirements, Ensures the proper scheduling of employees and adjusts staffing levels when necessary. My role as Floor Supervisor in the Legal Front End Department involves reporting and analyzing key business metrics, organizing and moderating strategy sessions for unit managers, monitoring Quality scores for regulatory and customer experience, and coaching and developing agents. This page provides you with Floor Supervisor resume samples to use to create your own resume with our easy-to-use resume builder. Responsible for managing a collection portfolio of 4000+ accounts. download this resume … Richard Romero. Managing customer service and a team of approximately 70 associates. Supervise floor of 45 telemarketing agents. - Instantly download in PDF format or share a custom link. Opening and Closing store in an ordered and timely fashion, including counting cash registers, making deposits, and storing and filing all of the appropriate paperwork. Administers counselings to subordinate team members as necessary and appropriate. Handles complaints and renders decisions tactfully, Observes games, always looking for irregularities or deviations from procedure including internal security of the games. Collection of multiple client portfolio's. 20+ floor supervisor resume samples to customize for your own use. Take an active roll in determining airworthiness. frequently, Must be able to work on your feet for extended periods of time, Frequent stooping, squatting, overhead lifting, and walking, Able to work in a constant state of alertness and safe manner, Process fills/credits/markers and maintain records of them, Monitor players to insure integrity of games, Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues to ensure an exceptional guest experience, Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards, Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned, Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained, High school diploma required; Hospitality degree is an asset, At least 2 years housekeeping experience in a luxury hotel environment required, At least 1 year supervisory experience is preferred; basic training skills are required, Experience with Property Manager and Microsoft office suite of programmes an asset, To ensure a high level of customer service is offered in the store, Monitor and support customer service action plans, To support customer service with product knowledge and awareness of the following, Plan the daily planners in advance ensuring that the following areas are covered at all times, To be aware of the daily and monthly budgets to meet and exceed them, To ensure standards are maintained during the day and at closings, Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and, Supervise assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives, Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes, Supervise assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Administers counselings to subordinate team members as necessary and appropriate. Collaborating and communicating with sales associates to sell products and ensure all store goals are being made as far as key performance indicators and an overall quality of sale. This resume is a sample for the post of Floor Supervisor. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, One of 15 chosen from 400 agents to lead a Supervisor Team. Excellent communication skills are a pre-requisite, as he/she needs to get the … A Floor Supervisor’s job varies according to the need of the employer. Michigan Engineering Zone Machine Shop Supervisor Resume Examples & Samples Train students and adult mentors in the proper and safe operation of shop equipment Experience … To make a resume that stands out from the rest, you must … To be successful as a floor supervisor in any type of industry, good leadership and supervisory skills are a must. Promoted from associate to floor supervisor within a month of starting, Delegate tasks to task appropriate people, Manage associates to make the store more efficient, Ensure the store runs smoothly and customer service is achieved, Lead and Manage shifts while acting as manager-in charge of store, Administrate daily duties to ensure productivity and operation runs efficiently and profitably. Assisted with payroll, scheduling, and corporate bookkeeping, such as daily deposits. Bachelor’s degree in Business or related field preferred, Physical capacity to maneuver around sales floor, stock room and office, Willingness to work a flexible schedule to meet the needs of the business, Oversees the day-to-day activities of Dealers in a designated area, Maintains knowledge of all games that they supervise and enforces all procedures, Ensures that guests are treated with courtesy and respect as well as handling all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner, At least 2 years of experience in dealing multiple games at another major casino property or its equivalent, Ability to perform basic math skills, and providing constant interaction with guests, creating an environment that is an exceptionally enjoyable experience, Working knowledge and ability to deal assigned game and supervise multiple games when needed, Support maintenance by removing obstacles that reduce productivity and time-on-task, Facilitate a positive and productive work environment, Deal directly with all employee complaints or concerns in a timely manner, Maintain an objective approach when dealing with conflict, Support and execute all objectives directed to the maintenance department, Use critical thinking and maintain a positive attitude when dealing with daily obstacles, Assign work to teams or individuals based on aircraft schedule needs, Maintain a current knowledge of aircraft maintenance schedules and operations needs, Allocate labor as needed to maintain a fleet availability of 85%, Ensure work is being completed in an efficient and productive manner, Follow up and report on work progression throughout the day. 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