Have called, emailed for over a week to get a payoff statement of a HELOC we have with them for over a week. Other places on our list of the best online checking accounts have low or no monthly maintenance fees (that doesn’t require minimum balance amounts like Flagstar Bank does) and some even offer ATM refunds. Its location on this page may change next time you visit. Review #1904199 is a subjective opinion of poster. Then, at the prompt, dial 866-330-MDYS (866-330-6397). A free inside look at company reviews and salaries posted anonymously by employees. Please see what you can do.Thank you in advance. I was unaware of these things. Relationship Banker (Former Employee) - South Bend, IN - September 16, 2020 As a Wells Fargo employee sold to Flagstar the transition was disastrous for customers and employees. FAQ. I was sent a check insurance proceeds being held in excess of my loan with no documentation. Most of the mortgage paperwork was completed via emails. Notice of Class Certification Has Been Issued in Lawsuit Accusing Flagstar Bank of Failing to Comply With a California Law Requiring Payment of Interest-On-Escrow … Flagstar Bank is a federal savings bank and mortgage lender based in Troy, Michigan. I’ve made three payments for November, December and January. You know who needs to be paid and when ; do it yourself, stay in control. Flagstar Bank - Go with a different mortgage company. User's recommendation: DONT GO HERE- They will rip you off!! They “opened a case.” I also asked my refinance person to help. The overall rating of the company is 1.4 and consumers are mostly dissatisfied. Thank you for giving us another opportunity to address your important concerns, Christopher. None of my questions are answered, no documentation is provided and the customer service phone number is the only contact that Flagstar will provide. I really liked the direct Flagstar is a member of the FDIC, an Equal Housing Lender and ranked among the ten best banks in Michigan by GoBankingRates. Do you have something to say about Flagstar Bank? I have 2 small kids in my house and it has been damaged from a falling tree for over 6 month now. What can we help you with? I need a letter on letterhead that is manually signed by the attorney. The price level of this organization is high according to consumer reviews. I recognize anyone can make a mistake - the way you respond to it differentiates reputable institutions vs. the ones who take advantage of customers whom they know have no recourse. money, cash reimbursement, etc.) Dial the AT&T Direct Dial Access® code for your location. Comment. Service is horrible. 356 Flagstar Bank reviews. Otherwise, you can choose your own term ranging from 30 days to 120 months. 362 Flagstar Bank reviews. My ex needs to re-fi or assume the loan, they are not sure. Finally, i ask for his Supervisor and he was worse, he never answered the phone, never return calls this went on for almost 3 months. Pros With COVID going on I could work from home and the hours were flexible. I have been a homeowner for over 30 years and this is by far the worst bank I have ever had to deal with. What is your customer experience with Flagstar Bank? It has been in business since 1987. Our divorce papers were provided, I was deeded off of the property and yet they didn't remove me. Flagstar is a full-service bank with branches across Michigan. I refinanced with Flagstar Bank recently and my first payment was due November 1, 2020. Below you can read unbiased reviews, complaints and comments for branches or the I do not believe in coincidences. Flagstar bought my mortgage. Kurt, we are happy to see your review. Be the first one to find this review helpful. Once closed I never hear from them. They must be overwhelmed with work load. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We have made several calls over the last 5 months now to clear this up with them and they still have not refunded the $5062 they paid in error and I am still having to pay the added $455/month to make up an escrow deficit cause by their error. Never know when I will need another loan. Some items had to be sent via USPS. Why Flagstar? Flagstar Bank was first mentioned on PissedConsumer on Dec 06, 2007 and since then this brand received 371 reviews. Flagstar Bank Review: Checking, Savings, CD, Money Market and IRA Accounts. We hope they sell our loans. Flagstar Bank Simply Savings Review Flagstar Bank Simply Savings is offered by Flagstar Bank, a bank founded in 1987 and based in Troy, MI. All that I am asking is for Loss Drafts to pay me out of my insurance fund for the work that has been performed and passed inspection as I am out of money. Flagstar Bank Reviews and Complaints @ Pissed Consumer Page 2 If You See Something, Say Something ADD REVIEW … Flagstar has done nothing but give me the runaround. He has a year and a half of late payments, which show on my credit and I have no rights to do anything. Today when I called, Terry in the escrow department hung up on me after I asked to speak to a manager. Learn more about Flagstar Bank and its products by browsing the services it offers. It may not have been previewed, commissioned or otherwise endorsed by any of our network partners. Never ever ever use their services. Review #1900880 is a subjective opinion of poster. This feature is currently under development. Rights Reserved, You Are About to Contact PissedConsumer.com. He could not get an explanation either. Recent recommendations regarding this business are as follows: "You do not want to do business with Flagstar Bank. I'm a nurse and work in a nursing home that was hit hard by COVID-19 and the time I have had to spend on this only increases the burden on my my fellow nurses. No one from Flagstar has at any time simply written me to explain anything. Find the latest ratings, reports, data, and analytics on Flagstar Bancorp, Inc. You can find contact details for Flagstar Bank above. They cost us a lot of money in fees and mortgage payments that should not have to been made. User's recommendation: NEVER USE PROPERTYCLAIMCENTER.COM. It has a 10-year draw period and a 20 Flagstar Bank somehow got our mortgage from Umpqua Bank in Sept 2019. Flagstar Bank Simply Savings is available in 4 states across the Flagstar Bank was founded in 1987 and is based in Troy, MI. Worst to deal with for insurance claims. User's recommendation: Don't even think about using them. www.realthanks.com. Bill Pay cannot go any further without that packet from Flagstar. Dozens of hours on the phone later, and having to take two full days of leave from work I am no closer to a resolution. Flagstar Bank has an overall customer satisfaction rating of 3.4 out of 5 stars based on 17 votes and 2 reviews & complaints for 152 branches. We would love to help you get this resolved as quickly as possible. 520 reviews from FlagStar Bank employees about FlagStar Bank culture, salaries, benefits, work-life balance, management, job security, and more. Paid my mortgage, provided a confirmation number and they claim they didnt get it, tacked a late fee on and claim its because they didnt get the funds. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. After only three months. Thank you for giving us another opportunity to address your important concerns. Put Forbearance repayments onto back of loan-DONT BE SO GREEDY-These are HARDSHIP times and YOU Folks have PLENTY of $$$. STAY FAR AWAY FROM THIS BANK! Review #1750654 is a subjective opinion of poster. In our 30 plus years of dealing with mortgage companies, we have had 10 times more issues with Flagstar in the 6 months with them than we did over the prior 30 years with multiple banks. I am staying in Hawaii for a week but my card is decline, To allow payment process being made from Hawaii. Flagstar Bank Review. His excuse is "WE are still working on it" for 3 months. For the past 2 months I called several times about this issue and each time today, I received the run around. When they purchased my mortgage the paperwork was screwed up (which they admitted to me in writing as being their fault) and they ended up sending me to collections despite the fact that I have paid in full each month, and have provided the receipts to prove it. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. All Rights Reserved. What happened? However, we may contact you if we detect unusual activity on your debit card. It is a subsidiary of Flagstar Bancorp, which is publicly traded. Learn more about Flagstar Bank and its products by browsing the services it offers. A loan advisor will review and provide you the terms, conditions, disclosures, and additional details on the interest rates that apply to your individual situation. Don't take the chance that it will happen to you too. Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. I would never recommend this company. There is not enough information available to create the chart. Yehuda, thank you for giving us another opportunity to address your important concerns, we would love to help you get this resolved as quickly as possible. of Building and Planning. I've been attempting to pay off my loan since the 1st of November 2020. Yet over that period of time, it has achieved substantial growth, expanding from its original branch in Michigan to lending locations across the country, with nearly 100 branches in Michigan and eight more in California. Fair Lending Statement Flagstar Bank … Our first big mistake with Flagstar was falling for their Bait and Switch from their Loan Officer, Laurie Buzewski July 2nd 2020. and 2% resulted … My attorney sent authorization months ago. Box. Flagstar Bank Overview. Flagstar will not provide any information about the payoff amount. Flagstar Bank will never ask you for personal information via an automated phone system or e-mail. Loss Drafts just stalls me with review of my documents or totally ignores my emails when it is my Insurance fund they are holding. Flagstar Bank ranks 129 of 691 in Banks category. Loss drafts is giving me the runaround when I have shown them that I have purchased the plans and the permits AND I have already completed part of the Retrofit to bring my home up to local building codes AND have passed inspection by the SCC Dept. At this point I'm even looking at refinancing and paying closing costs just to get away from flagstar bank lander, anyone will do. Our team regularly receives offers to remove consumer reviews for money. Not one person in this organization can provide an educated answer. It has been 2 years since the fire and my housing paid by Farmers Insurance is going to expire on January 25, 2021 and I will be forced to move back to my house without a roof and it is raining out here in San Jose, California. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Please feel free to reach out to us at (855) 399-9890 with any questions or comments you wish to share during the below times: We refinanced with Flagstar in 2010 and it was a wonderful experience. of Building and Planning. It is the primary subsidiary of Flagstar Bancorp, Inc., a bank holding company. We sent all of the relative documents in 2018 so they were well aware of my status. As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may escalate your situation to a supervisor. Set it down and forget it. Read More Read 106 More Customer Reviews I have provided this as well. of Building and Planning on August 2, 2019. Once Flagstar acknowledges that they did not cash it, they were to return the packet to Bill Pay, then Bill Pay can begin their investigation through their bank. Their efforts to make matters better lack severely after over a year. Hi! My husband was due to get paid on Friday, July 3. Review #2238801 is a subjective opinion of poster. He finally gets Flagstar to modify the loan and he and I were both told that I would be removed with the modification. insisted that Flagstar be included as payee on $155,000.00 fire restoration check. When this happens, you can usually see the PENDING deposit in our online banking. They refuse to acknowledge that they may be at fault in any way for losing the payment that was sent to their P.O. Due to COVID-19, we are limiting interactions in the majority of our branches. After seeing other reviews...hard to understand why they are even in business. Holy Smoke ! Something fishy going on!! The overall rating of the company is 1.4 and consumers are mostly dissatisfied. Request for forbearance because of covid 19. For more information about PissedConsumer check out our Flagstar Mortgage Loan Review Our two mortgage loans with Flagstar were a six-month nightmare to process. Now I am forced to make extra full payments on my mortgage above what they are owed just to satisfy them and keep a roof over my head while this process trudges on for what will likely be years at the rate they are going. They say I have to have permission from my attorney who represented me in a claim against my 1st contractor. They wont consider refunding the additional payment (which should never have been drawn) until they redirect the $30000. Review #1904971 is a subjective opinion of poster. Regardless, a simple heads-up before taking the money out of our account would have been the right thing to do. You'll need $500 to open a CD. How do I know I can trust these reviews about Flagstar Bank? I cannot find a contractor that will do the job for the $74,000.00 so I am forced to do it myself. Copyright © 2020 Consumers Unified LLC. I have called every other day and all I get is "I will call you back from his supervisor. Massachusetts Flagstar Bank Settlement process and costs complaint: I have a VA home mortgage loan with Flagstar Bank since I received a letter dated stating that my loan was transferred to Bank and this was my 15 Flagstar will not give me any information regarding the lumpsum payoff amount I was given. Power U.S. Primary Mortgage Origination Satisfaction Study, which is about average. Yet I have been trying to … When they promise to send the case to an internal investigator to get to the bottom of it, they fail to follow through and tell you that no progress has been made. What is going on with this company? I had to hire a new Architect and Structural Engineer (cost- $11,700.00) and purchase Building Permits (cost - $6006.00) because my contractor was in Plan Review for six months and still did not have approved plans or any building permits when I terminated him after the 2nd RED TAG on October 22, 2019. FLAGSTAR BANK Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Flagstar Bank. Flagstar Bank Share Print Business Profile Business Profile Flagstar Bank Financial Services Headquarters Multi Location Business Find locations Business Profile Flagstar Bank … Nothing is completed and it is well over a month since the Flagstar projected closing date. I attempted to work with the Flagstar loss claim department for over a year regarding releasing my insurance proceeds. There are correct and incorrect methods. 64 were here. Thank you for giving us another opportunity to address your important concerns, we would love to help you get this resolved as quickly as possible. Customer service was THE WORST with agent actually getting belligerent. To learn more about the ways to appreciate the reviewer please visit Flagstar Bank was founded in 1987 and is based in Troy, MI. He must do it, which he thought he did with the modification. Initial Flagstar Bank complaints should be directed to their team directly. Initial Flagstar Bank complaints should be directed to their team directly. the consumer was not happy with how Flagstar Bank responded to their complaint) and 100% were processed in a timely manner. They are now saying that they will apply the money by the 5th of January. Easy to use phone system. Flagstar Bank was first mentioned on PissedConsumer on Dec 06, 2007 and since then this brand received 372 reviews. Management and movement within the company is terribly selected and maintained. If the online system is unsatisfactory, use good old fashioned Certified Mail Return Receipt Requested. My contractor submitted a 2nd invoice on August 16, 2019 to Loss Drafts and Loss Drafts sent the contractor $41,056.00 even though the contractor had not completed $27,700.00 worth of work from the 1st invoice AND the job had been stopped by the SCC Dept. Pissed Consumer © 2021 All In more than 8 different calls to Flagstar, no one can explain why I owe any money. Every time a call they have something else they require, when I provide it they say it going to review and next thing you know when its time to pay out they say there are other things missing. WORST WORST WORST experience I have ever had. I began receiving past due statements, as well as collection letters. This company is not yet accredited. Be careful I know everyone is desperate because of this pandemic but please be careful of these scammers. We’ll start sending you the news you need delivered straight to you. Review #2179281 is a subjective opinion of poster. I called back and have been on hold for 10 minutes. TERRIBLE bank!! My insurance proceeds exceed my loan balance and the only solution was to pay off the mortgage and find other resources for financing. Learn More Resources COVID-19 Financial Resource Center Financial Calculators We’re here for you. Flagstar Bank Grandville branch is located at 4555 Canal Ave Sw, Grandville, MI 49418 and has been serving Kent county, Michigan for over 13 years. For 10 years I have been divorced and have been trying to get my name removed from the mortgage that my ex was awarded 100% of all encumbers in our divorce decree. If you access your funds prior to maturity, you will incur a penalty, though. They came to our home for the settlement. This is unacceptable. As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may escalate your situation to a supervisor. The bank, which is now headquartered in Troy, Michigan, posted assets of $9.8 billion at the end of 2014, making it one of the top 10 largest savings banks in the nation. Admissible, ironclad proof of receipt. You can find contact details for Flagstar Bank above. Our content is intended to be used for general information purposes only. In March of 2020, Flagstar bank paid the previous owner's insurance company $5062 out of our escrow account then informed us that we had a deficit in our escrow balance and increased our monthly payments $455/month. I need to finish my house and Flagstar is preventing me from doing so. Get buying tips about Banks and Credit Unions delivered to your inbox. John. We would love to help you get this resolved as quickly as possible. Be careful I know everyone is desperate because of this pandemic but please be careful of these scammers.". They charged me a late fee when I paid on the 7th of the month. Flagstar does not offer banking products in all states. It's what they call "pocket veto". I have never been able to get a concrete answer from them. No one will give me a name or phone number to contact, so each time I call I have to go through the entire scenario from beginning. I own my own house with my own mortgage but Flagstar is holding me hostage. We have never had a problem with this company, no problem with lost payments, misapplied payments, etc. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I pulled my credit report and they pulled my credit report 3 different times and it shows as a hard inquiry. Auto pay is easy to set up as well. Flagstar to Pay $37.5 Million for Blocking Mortgage Borrowers’ Attempts to Save Their Homes. I have no rights, there is nothing I can do. All three payments have all posted to my Flagstar account timely. Flagstar Bank 30400 Telegraph rd.-suite 200 Michican 48025 Complaint / review text: This is a long one, I received a letter on April 14,2000stating that our morgage had been sold to home side lending all payments after 5-1-2000 were to be made to them. Process was quick compared to the average loan closings. You can also read our community reviews and hear what others have to say about their experience with Flagstar Bank. A link has directed you to this review. Flagstar’s HELOC includes no bank fees if the loan is open for at least 36 months. from Angie's List members or join today to leave your own review. See reviews below to learn more or submit your own review. The algorithm is subject to change in future. Everyone is very polite and helpful if you have any questions or problems with your loan. ", "Check elsewhere", "I don’t know if all these websites promising work from home material is legit but this one promising you hud fliers to mail from home is not. Today I received a short, void of any information email telling me the case was “resolved,” with no name and only the main number. We are processing your message. He pulled my credit report without my authorization, then lied and said that he did not and that my credit score would not drop because of the soft inquiry. It has locations in Michigan, Indiana, California, Wisconsin, and Ohio, with a total of 160 branches. Our mortgage was sold to this supposedly bank but they are a credit and collection service. In talks with a different mortgage company as this has been nothing short of a nightmare. A free inside look at company reviews and salaries posted anonymously by employees. No further explanation. No pending deposit, and here it is, Friday at 2 am, no check in the account. Why is my payoff $900 more than my loan balance; why is an escrow interest charge deducted from my escrow every month; why is interest not paid on the insurance proceeds held for almost 2 years; what is the $91 demand payment for; why does the website say my loan is paid off so no information is available; why did I receive an escrow adjustment statement after paying off the loan? In June we were already in the... As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful. ConsumerAffairs is not a government agency. I finally requested an audit and a written explanation from them. After responding to each reason Flagstar gave for not being able to release my funds, I was given another roadblock. Then I was told the authorization can't be written in an e-mail. Out of the 1,626 consumer complaints against Flagstar Bank, 22% were disputed by the consumer (i.e. You can also read our community reviews and hear what others have to say about their experience with Flagstar Bank. It was chartered in 1987 as a federal savings bank and is the third-largest savings bank in the U.S. RUN LIKE CRAZY TO AVOID DEALING WITH THEM1111, If you wish that your prior post be removed, submit a notarized letter.