What happens if a Sailor tests positive at the terminal? Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. No change fees will be charged for Voyage date or cabin changes. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. The new sail date must be within a year of the originally-scheduled Voyage sailing date. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. That said, we will not add a fuel surcharge should fuel prices rise. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. Tips about safe travel from and to the ship. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. -- please see the links below. Any such changes are for your safety and beyond Virgin Voyages control. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. Additional rights may apply to our U.K. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. COVID-19 antigen testing prior to boarding. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? Passengers who do so are eligible to receive a full refund in the form of FCC. The list of things you wont need to bring on board, 3. Does MSCs latest vessel really cater to Americans? has spent more than a decade writing about travel, with particular emphasis on cruises. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. We ask that all Guests complete the online check-in as soon as possible. Virgin Voyages. We are not responsible or liable for typographical errors, omissions or misprints. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). Credits must be used toward a new booking within 24 months of issuance. Compare the cost in points or miles to cash, and see which option is best. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. If this is not complete, we cannot let you board the ship. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Our considerations and protocols at our destinations, 9. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. Guests with Special Needs Please view our advertising policy page for more information. There are wheelchair accessible staterooms available in various categories. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. Providing vaccination status (if applicable), 1. (Proof is required.) Head over to our Sailor App to sign the acknowledge form. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. At least one high-profile line is considering the idea. Terminal details on the day of embarkation and disembarkation. What happens if a Sailor tests positive for COVID on board, 6. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. there are no other COVID-specific refund policies. (Proof of a positive test result is required. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. How To Cope With Cruising's Pause? The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. This site does not include all credit card companies or all available credit card offers. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Related: A look inside Regents most expensive cruise ship. Claims must be made directly to your insurance company. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Keeping our Crew members safe and healthy. Primary immunodeficiency is caused by genetic defects that can be inherited. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. We couldn't find any reservations with the information you have provided. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. We've made it safe, so you can do everything. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Terms apply to the offers listed on this page. Refer to your specific ticket, provided at the time of booking. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. Virgin calls their FCCs Future Voyage Credits or FVCs. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. If you have not paid in full, any money you have paid will be refunded to the original form of payment. What to book before you get to the port, 2. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. 6. Related: A Disney cruise vs. a visit to Disney World during the pandemic. Once you check in, youll receive your Band and board the ship. The high annual fee is only worth it if youre taking full advantage of the cards benefits. A fare difference may apply at the time of rebooking. Complete the Voyage Well acknowledgement in our Sailor App, 6. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Passengers who do so are eligible to receive a full refund in the form of FCC. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). The cruise line allows only adults ages 18 or older on its cruises. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. Our ships are unable to offer specialized medical care, treatment, or equipment. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. They will receive 100% of the cruise fare paid in the form of FCC. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. Learn more. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. A complete look at Virgin Voyages' refund policies. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. 6. 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